CHECK IN
You are required to show a photo identification and credit card under your name upon check-in. You will be asked to pay a deposit of €120 by credit card on arrival to guarantee that the rented accommodation will be used properly.
STAY CONFIRMATION AND TERMS OF PAYMENT
All reservations must systematically be guaranteed with a credit card.
Your credit card will be charged upon reservation for TARIFS PROMO, promotional and package offers.
Standard reservations on the TARIF FLEXIBLE rate require a simple credit card imprint (credit/debit card pre authorization) for validation.
Final payment is to be made upon your arrival at 21 FOCH.
Any reservation for 3 nights or 3 rooms and over, at any time of year, requires a down payment amounting to 50% of the total price of the stay.
ARRIVAL TIME
Reception is open from 4pm to 8pm.
In case of early or late arrival, prior notification is required by calling +33 (0)2 30 31 41 00.
Otherwise, your reservation cannot be guarantee.
For reasons of security and confidentiality, all visitors are required to ring and identify themselves at the entrance of the 21 FOCH Hotel to have the door opened.
Once you are handed the key, the hotel can be accessed 24 hours a day.
Lost keys will be charged €100 (tax included) to cover the reproduction cost of a new security key.
CHECKOUT
Please clear your room by 11am at the latest. Later checkouts are possible until 1pm for an extra charge of €45. After 1pm, you will be charged the full rate of an extra night.
METHODS OF PAYMENT
We accept:
We do not accept checks or meal vouchers.
RESERVATION PROCESS
On-line booking on 21foch.fr is extremely simple, quick and secured.
Room vacancies and rates are updated in real time directly from our reservation system.
CANCELLATION AND NO-SHOW POLICY
In case of cancellation of your reservation less than 3 days prior to your arrival (before 6pm local time) or in case of a no-show at the 21 FOCH, we reserve the right to charge your credit card for a part of the amount of the stay (equivalent to the first night).
In case of cancellation of your reservation more than three days prior to your arrival (before 6pm local time) at the 21 FOCH, you will be refunded the full value of your down payment right away.
These terms do not apply in case of a reservation made as part of a “no cancellation, no refund and no modification” offer.
They cannot be cancelled, refunded or modified.
In case of no show, late arrival or early check out, 100% of the amount of the stay will be charged, including all services purchased upon reservation.
RESTAURANT
It is highly advised to book your table at the ENVOL restaurant at the time of making the reservation. We cannot guaranty table availability at our restaurant during your stay without prior booking. This condition also applies for down payments.
HALF-BOARD OFFER: “HOTEL+RESTAURANT PACKAGE” OR “SOIREE ETAPE”
Our half-board rates are indissociable packages available from one night and over. Half-board includes: dinner excluding drinks, room and breakfast.
Any half-board package booked, even if unused, will be charged.
CRIBS
Only L, XL rooms and the suite can accommodate a crib (€20/night for a baby under 3 years old). Strict safety rules forbid us to host more than 2 people (adults or children) in the same room. Extra beds, except cribs, can therefore not be added in a room.
We have nonetheless thought about families and we can offer 2 communicating rooms. Should you require this option, please call reception at +33 (0)2 30 31 41 00.
PETS
Our animal friends, whether cats, dogs or any other pets, are not allowed at the 21 Foch, except for seeing eye dogs.
TOBACCO
Our establishment is entirely nonsmoking. Smoking in the rooms (windows open or closed), bathrooms and toilet rooms is forbidden. Smokers are welcome to use the dedicated smoking area on the hotel’s outdoor terrace accessible round the clock.
In the event a room is found unfit to accommodate guests due to tobacco smell, there will be an extra charge of €120 for the cleaning of the carpets, curtains, bed cover and pillows.
WORTH MENTIONING
Rooms and more generally hotel equipment must be used in a due and responsible fashion.
Possible deteriorations or improper use of the room (additional cleaning) occurred during a stay as well as theft of hotel property will be charged for the value of the damage suffered. Such extra costs will be charged post-stay on the debit or credit card used for reservation guaranty purposes.
In case of inappropriate behavior with respect to good morals or public order, the 21 FOCH may require the Guest(s) to leave the establishment at once without any possibility for refund or indemnification.
Minors must be attended by an adult in rooms reserved.
The 21 Foch cannot ensure that the room(s) you will be allocated are strictly identical to those featured on the 21foch.fr website. This is due to the fact that rooms of a same category/type within our establishment can differ from one another in terms of format, furniture layout, colors, etc. No claims in such respect will be accepted unless the differences evoked are substantially grounded.
Relocation:
In the unlikely event (excluding cases of force majeure) the 21 FOCH was unable to honor a reservation, you would be entitled to either a refund for the amounts already paid or to be relocated in another nearby establishment at least of equivalent category (the 21 FOCH would pay for the possible difference between the price of the room reserved initially and that of the new establishment).
Valuables:
Valuables must be stored in the room’s safe. We shall not be held responsible for the theft of personal belongings, objects, jewels or cash left unattended in a room.
Likewise, we shall not be held responsible for the consequences of a room door or window left open, not shut properly or unlocked.
Any failure to fulfill such obligations will be considered as negligence on your side for which you will bear all the consequences.
Identification and security:
In compliance with applicable legal and regulatory requirements, you may be asked to fill in a police information form and produce a valid piece of ID upon your arrival at the hotel.
Internet use:
When accessing and using Internet, whether via a wired or wireless connection, you agree to the relevant Terms of Use that can be consulted at hotel reception.
Cookies and personal data:
Reservation procedure and browsing on the 21foch.fr website may imply the installation of cookies to memorize your user identification and access your personal account directly. You may however choose to disable such cookies in your browser’s parameters. You hold the right to access, modify, rectify and suppress your personal data by calling us at +33 (0)2 30 31 41 00 or via e-mail at contact@21foch.fr or by post at Hotel 21 Foch - 21 Boulevard Maréchal Foch – F-49100 Angers.
Hôtel 21 Foch
21 boulevard Foch
49100 ANGERS
FRANCE
+33 (0) 230 314 100
Website creation Angers WEB-SYSTEME - Photo credits : Franck Anderson
